August 15, 2011

Replying to Comments

Typepad offers two ways to reply to people who leave comments on your blog - either publicly on your blog or via email, if the commenter has provided his or her email address.

Public Replies

From Inside your Account

When a comment is posted to your blog, you'll see it listed in Blogs > Comments. Under each comment in the listing is a Reply link, seen here:

Reply

If you click on the link, it will bring you to the comment form for the post, where you can publish your own comment. This comment will be viewable on your blog and will be public to anyone who visits the post.

Tip: To reply below directly below an individual comment, enable Typepad Connect at Settings > Comments, select Threaded, and click Save Changes. See the Typepad Connect Settings article for more information.

Private Replies

From Inside your Account

As above, when a comment is posted to your blog, it will be listed at Blogs > Comments. You can hover over the user's icon to see a pop-up with their email address, if they've chosen to share that information. You can also click the Edit link to access the same information.

Comments List

You can now copy the email address in your browser and paste it into the TO line of a new email. This will allow you to email the commenter privately and follow up on their comment or answer any questions they've posted. Replies sent privately this way via email will not be shared on your blog.

Via Comment Notification

If the commenter has chosen to share his or her email address, you will see that listed in the comment notification email. When you click on the commenter's email address, that will open a new reply email. Replies sent privately this way via email will not be shared on your blog.

Notes

If a commenter is signed into Typepad but did not opt in to share their email address with the blogger (in Account > Summary), then Typepad isn't allowed to share their email address with you. You will only be able to reply to these comments publicly on your blog.

If a commenter is unauthenticated and didn't provide an email address, then Typepad will be unable to share an email address for you to reply privately to. You will only be able to reply to these comments publicly on your blog.

You can set your comment form to require an email address from unauthenticated commenters in Blogs > Settings > Comments, under Unauthenticated Commenters.


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