Control Panel

Help

TypePad Support

Click the Control Panel tab to access your Control Panel, then click the Help tab to enter the TypePad Help area.

Knowledge Base

The Knowledge Base lists many of the most common questions and the tasks that you’re most likely to want to complete.

Submitting a Support Request

Members have personalized support with their TypePad membership (including guest members and members during their free trial). Please use the Help Ticket system to post any questions or comments you have about the service.

If your question isn’t answered in the documentation, click the New Ticket link in your Control Panel Help area to open a support ticket within the system:

1 Select the reason for the ticket

Select the reason for submitting a ticket using the drop-down menu on the New Ticket page.

2 Type a subject for the ticket

This should be a short description of your problem, question, or comment. Using a good title for this makes it easier to find if you need to go back to it at a later date.

3 Enter a detailed description

Describe your issue to the best of your ability. The more descriptive the message is, the quicker and easier it is to solve.

It is helpful to include the URL of the page you are referring to. Also include your browser and operating system information if this would be useful for your situation. If the site is password-protected, provide the user name and password to view the site.

You can post HTML code and TypePad tags directly into the ticket, this will show up the correct way without any special formatting. If your question is about templates and you are a Pro member, specify whether you are using a basic or advanced templates.

We will answer your request as quickly as possible, and the response will be displayed on your Open Tickets screen in Help.

Email Notification

You will receive an email notification when there is a response to your support request, sent to the email that you have entered in your TypePad Author Profile.

The email notification is sent automatically. Do not respond to the email notify, this is a no-reply message. Make sure to go to your ticket in TypePad to post your response.

Automatic Error System

If you receive an error while using the system, TypePad will tell you this and you can report the error so we can look into it.

When you receive an automatic error message, enter a description in the text box about what you were doing when the error occurred and press “Report Error” to send the details of the error to the help system. This will automatically open a help ticket for you about the error.

Viewing Support Requests

“Open Tickets” are tickets that are currently not resolved. A ticket can be closed when your question has been answered.

Closed tickets are kept in the “Closed Tickets” section of the Help area. These stay as a record for you to view at a later date. You can also post on a closed ticket and it will reopen it for response.

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